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We Serve, We Prove, We Repeat
Global OEM Support, Beyond Just Sales

Overview

Powering OEMs with End-to-End Support

Sattrix is a global support system that enables OEMs to focus entirely on product sales while we handle everything else. Managing pre-sales, PoCs, deployments, post-sales support, and integrations alongside sales efforts can strain resources, slow growth, and create operational inefficiencies. We function as an extension of your team, taking care of pre-sales validation, PoC execution, professional services, technical support, managed services, and integrations (parsers, APIs, connectors, and app development).

By partnering with Sattrix, OEMs eliminate operational burdens, accelerate sales, and enhance customer retention—without the complexity of managing a dedicated support infrastructure.

The Challenges Holding OEMs Back

Problem Statement

Even the most innovative OEMs struggle with scalability and operational efficiency when it comes to support. Without a structured, scalable support model, key challenges arise:

Expensive Professional Services

High-cost OEM PS models make adoption difficult and limit scalability.

Resource Allocation Barriers

Finding and deploying skilled resources is slow and selective, delaying response times.

Post-Sales Burden on Sales Teams

Sales teams get pulled into support issues, diverting focus from revenue growth.

Limited Capacity for Upselling

Time spent managing support leaves little room for expansion opportunities.

Unstructured Post-Sales Support

A lack of dedicated post-sales frameworks leads to inconsistent customer engagement.

Engineering & Deployment Bottlenecks

Technical complexities stall implementations, delaying customer adoption.

Overlooked Small-Ticket Deals

Smaller opportunities, which can lead to larger contracts, are often deprioritized.

Ineffective Partner Ecosystem

Traditional partnerships are reactive rather than growth-focused, missing new opportunities.

Unlock Scalable OEM Growth with Sattrix

Optimize pre-sales, deployment, and post-sales support with Sattrix’s end-to-end OEM services. Reduce costs, accelerate adoption, and scale efficiently.

What Are We Offering

Solutions

Sattrix provides a structured, scalable, and cost-effective support model covering everything from pre-sales to post-deployment—helping OEMs increase adoption, optimize customer success, and scale efficiently.

Pre-Sales Enablement

Tailored product demonstrations, expert technical consultations, and customized solutions designed to enhance customer confidence and accelerate deal closures.

Proof-of-Concept Execution

Fast, results-driven PoC deployments that showcase real-world product value, reducing risk and accelerating decision-making.

Professional Services & Deployment

End-to-end implementation, seamless configuration, and structured go-live support to ensure smooth adoption and operational efficiency.

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24/7 Technical Support

Dedicated support teams for proactive troubleshooting, issue resolution, and continuous optimization to minimize disruptions.

Managed Services

Proactive system monitoring, security management, and performance enhancements to maintain stability and maximize uptime.

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Integration & Customization

Custom API development, parser creation, and connector integrations to enhance product compatibility and ecosystem connectivity.

Seamless Execution, Step by Step

How it Works

Our structured onboarding process ensures a seamless transition from partnership to execution. We handle everything—from pre-sales support and technical enablement to deployment, ongoing optimization, and customer success—so you can focus on scaling your product.

The engagement starts with a formal agreement, outlining clear objectives and deliverables. A dedicated Technical Project Manager (PM) is assigned to oversee execution, ensuring seamless coordination and acting as the primary point of contact.

We create a comprehensive pre-sales kit, including sales collateral, technical documentation, and solution overviews. In parallel, a fully functional demo environment is set up to support product showcases and accelerate decision-making.

Our Professional Services team is trained on your product for seamless deployment and customer onboarding. The Technical Support team is enabled with troubleshooting frameworks and escalation processes to ensure prompt issue resolution. We establish dedicated support channels and finalize SLAs with clear response and resolution timelines.

Before deployment, we implement structured communication protocols and conduct a readiness validation process through internal testing. Feedback is integrated to refine workflows, and a cooling phase is executed to ensure stability before launch.

Once validated, the OEM support model is integrated into our website, and a customer communication plan is implemented. The go-live deployment is executed smoothly, followed by ongoing performance monitoring and analytics. We drive continuous improvements based on real-world insights, ensuring long-term optimization and efficiency.

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