Driving Operational Excellence Through Smart Configuration & Support
Sattrix delivers enterprise-grade implementations for Zoho Desk, CRM, and HRM — customizing the platforms to align with your business structure, compliance objectives, and operational models. Our teams develop complex workflows, automate approvals, and apply logic through Deluge scripts to extend platform capabilities beyond default behavior. We model systems around your organizational roles, SLAs, and process maps to maximize efficiency and accountability.
By integrating Zoho applications with external tools such as ERP systems, SIEM platforms, and identity providers, we create an interconnected ecosystem where sales, support, and HR data flow securely and in real time. Our approach includes enforcing role-based permissions, MFA authentication, and logging policies to safeguard sensitive operations. Whether it’s customer lifecycle management or workforce performance tracking, Sattrix enables intelligent, connected, and secure Zoho environments.
Implementing serverless custom logic across Desk, CRM, and HRM using Zoho’s Deluge scripting engine.
RESTful endpoints and webhook design for integration with ERPs, ticketing, IAM, and analytics systems.
Role hierarchy, automated logs, and encrypted PII data handling for regulatory alignment.
We implement Zoho Desk with custom ticket workflows, SLA policies, and omnichannel integration. Our configurations enable automation of ticket assignment, escalation management, and contextual response, reducing resolution times and improving customer satisfaction KPIs.
Sattrix aligns Zoho CRM with complex B2B and B2C sales processes — customizing modules, pipelines, and scoring models. We integrate lead enrichment, email automation, and predictive analytics to improve conversion rates, forecast accuracy, and campaign efficiency.
We deploy Zoho People (HRM) with rule-based automation for onboarding, attendance, performance appraisal, and exit processes. Our HRMS implementations are designed with audit trails, compliance support (e.g., ISO 30414), and secure employee data management.
Sattrix builds secure integrations between Zoho and enterprise systems (ERP, SIEM, IAM) using REST APIs, Deluge scripting, and middleware connectors — enabling centralized visibility, automated data sync, and unified reporting.
Using Zoho Analytics, we create custom dashboards for CXOs, managers, and teams with real-time KPIs spanning support load, sales velocity, HR metrics, and customer lifecycle health. This promotes data-driven decision-making at every level.
We enforce role-based access controls, MFA, and audit configurations across Zoho apps to align with enterprise security policies. Sattrix helps harden the Zoho environment with configuration reviews, secure API keys, and compliance logging.
