Managed Technical Assistance Center
Leverage Expertise to Resolve Issues, and Manage Complexity
Reach our managed technical assistance center to resolve any issue with our technical support available 24X7. Our Managed TAC solutions are designed to meet our customer’s expectation and resolve any problem quickly to ensure data protection.
We bring a highly-skilled workforce with multi-vendor, multi-technology experience to help create a world class technical support center, along with our operational IT enabled systems to provide ‘WOW’ experience to customers for our OEM partners.
Our Technical Assistance Center (TAC) support services includes helpdesk support, incident management, ticket management, problem management and service availability, backed by standard processes and industry standard SLAs. Our TAC services with 24X7 global L1, L2 and L3 services for multi-technology, multi-vendor environments have proven support experience.
Our Technical Assistance Center (TAC) addresses your complete technical support requirements. Our TAC helps business add value by minimizing business impact or service failure. End-users will experience minimal delay in having the incidents resolved and constant updates on the status.
We provide Managed TAC Services
Outsource your Technical Assistance Centre (TAC) to Sattrix, you concentrate on the outcome of customer satisfaction on post-sales technical support and not to worry about hustle of customer demands. We do it all for you as TAC-as-a-service.
Where is the Concern Area?
High Investment
We have highly invested in people, skill and technology.
Skilled Experts
We have skilled experts in troubleshooting who are certified engineers and have vast knowledge.
Continuous Upgrading
We run continual education program to keep up with ways of attacks.
Dedicated Resources
We provide dedicated resources for centers to run round the clock support using multiple channels of Managed TAC services.
Expansion
We know plethora of tickets needs to be managed and ensuring tickets should not get missed.
Managed TAC Services
We provide missing enterprise customer support to work dedicatedly for your prestigious account.
Our Approach
Our customer oriented approach makes the transformation journey easy to understand and more effective for our customers to adapt quickly.
-
01
Model study
We are proficient to run support and business model along with standard operating procedures.
-
02
Transition
We develop transition plan, carryout training and certifications; and map reporting and escalation matrix.
-
03
Cooling phase
We help with technology, process and operations shadow phase and validate.
-
04
Go live
Complete operations as per agreed terms and carry out business as usual.
-
Customized Service window
We provide flexible service window options like 24x7, 8x5 & 16x5 as per your geographic requirements.
-
SLA based approach
We offer Customized SLA based managed TAC solutions to ensure customer satisfaction as per organization’s standards.
-
Continual Review
We provide audit and operational reports to measure the efficiency of the delivery.
-
Multi-channel support
We provide email, phone and chat support through skilled support staff.
Our Specialization
We are a specialized Managed Technical Assistance service provider to our worldwide customers. We offer a wide range of service options, which has been acquired over the period and experienced gained from delivering varied sizes and scales of projects globally.
-
24x7 Availability
-
IVR
-
Technology
-
Process
-
Integration
-
Efficiency
-
Customer Delight