Managed TAC Support

Managed Technical Assistance Center

Customer is First, we understand Technology too

In today’s customer service-oriented world, smooth-running helpdesks are more of a necessity than choice. In this digital era there is an emphasis on 24x7 managed technical assistance center to meet elevated customer expectations.

We bring a highly-skilled workforce with multi-vendor, multi-technology experience to help create a world class technical support centre, along with our operational IT enabled systems to provide ‘WOW’ experience to customers for our OEM partners.

Our Technical Assistance Center (TAC) support services include helpdesk support, incident management, ticket management, problem management and service availability, backed by standard processes and industry standard SLAs. Our TAC services with 24X7 global L1, L2 and L3 services for multi-technology, multi-vendor environments have proven support experience.

Our Technical Assistance Center (TAC) , addresses your complete technical support requirements. Our TAC helps business add value by minimizing business impact or service failure. End-users will experience minimal delay in having the incidents resolved and constant updates on the status.

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Method

We do – Managed TAC

Outsource your Technical Assistance Centre (TAC) to Sattrix, you concentrate on the outcome of customer satisfaction on post-sales technical support and not to worry about hustle of customer demands. We do it all for you as TAC-as-a-service.

Where is the Concern Area

High Investment

High CAPEX

Very high investment in people and technology.

Experts

Lack of expert skills

Expert skills in troubleshooting, certified engineers, vast knowledeg base and learnings through experience.

Information

Lack of continual educationt

Continual education program to keep up with ways of attacks.

Dedicated Resources

Multiple support channels

Need dedicated resources & center to run round the clock support using multiple channels of Managed TAC services

Expansion

Economy of Scale

Plethora of tickets to be managed and ensuring tickets are not missed.

Managed TAC Services at Sattrix

Missing dedicated support

Missing enterprise customer support to work dedicatedly for your prestigious account

Our Approach

Our customer oriented approach makes the transformation journey easy to understand and more effective for our customers to adopt quickly.

  • 01

    Model study

    Understand support and business model along with standard operating procedures.

  • 02

    Transion

    Develop transion plan, carryout training and certifications; and map reporting and escalation matrix.

  • 03

    Cooling phase

    Technology, process and operations shadow phase and validate.

  • 04

    Go live

    Complete operations as per agreed terms and carry out business as usual.

Managed TAC Services at Sattrix
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  • Network Testing Services

    Customized Service window

    We provide flexible service window options like 24x7, 8x5 & 16x5 as per your geographic requirements.

  • Consulting Services

    SLA based approach

    Customized SLA based managed TAC solutions to ensure customer satisfaction as per organization’s standards.

  • Database Transfer Security

    Continual Review

    Provide audit and operational reports to measure the efficiency of the delivery

  • Security Testing

    Multi-channel support

    Provide email, phone and chat support through skilled support staff.

Our Specialization

That’s not all what you have read. Sattix provides plethora of options which has acquired over the period and experienced gained from delivering varied size and scale of projects globally.

  • 24x7
  • IVR
  • Technology
  • Process
  • Integration
  • Efficiency
  • Customer Delight