Managed Technical Assistance Center
Customer is First, we understand Technology too
In today’s customer service-oriented world, smooth-running helpdesks are more of a necessity than choice. In this digital era there is an emphasis on 24x7 managed technical assistance center to meet elevated customer expectations.
We bring a highly-skilled workforce with multi-vendor, multi-technology experience to help create a world class technical support centre, along with our operational IT enabled systems to provide ‘WOW’ experience to customers for our OEM partners.
Our Technical Assistance Center (TAC) support services include helpdesk support, incident management, ticket management, problem management and service availability, backed by standard processes and industry standard SLAs. Our TAC services with 24X7 global L1, L2 and L3 services for multi-technology, multi-vendor environments have proven support experience.
Our Technical Assistance Center (TAC) , addresses your complete technical support requirements. Our TAC helps business add value by minimizing business impact or service failure. End-users will experience minimal delay in having the incidents resolved and constant updates on the status.
We do – Managed TAC
Outsource your Technical Assistance Centre (TAC) to Sattrix, you concentrate on the outcome of customer satisfaction on post-sales technical support and not to worry about hustle of customer demands. We do it all for you as TAC-as-a-service.
Where is the Concern Area
High CAPEX
Very high investment in people and technology.
Lack of expert skills
Expert skills in troubleshooting, certified engineers, vast knowledeg base and learnings through experience.
Lack of continual educationt
Continual education program to keep up with ways of attacks.
Multiple support channels
Need dedicated resources & center to run round the clock support using multiple channels of Managed TAC services
Economy of Scale
Plethora of tickets to be managed and ensuring tickets are not missed.
Missing dedicated support
Missing enterprise customer support to work dedicatedly for your prestigious account
Our Approach
Our customer oriented approach makes the transformation journey easy to understand and more effective for our customers to adopt quickly.
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01
Model study
Understand support and business model along with standard operating procedures.
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02
Transion
Develop transion plan, carryout training and certifications; and map reporting and escalation matrix.
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03
Cooling phase
Technology, process and operations shadow phase and validate.
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04
Go live
Complete operations as per agreed terms and carry out business as usual.
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Customized Service window
We provide flexible service window options like 24x7, 8x5 & 16x5 as per your geographic requirements.
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SLA based approach
Customized SLA based managed TAC solutions to ensure customer satisfaction as per organization’s standards.
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Continual Review
Provide audit and operational reports to measure the efficiency of the delivery
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Multi-channel support
Provide email, phone and chat support through skilled support staff.
Our Specialization
That’s not all what you have read. Sattix provides plethora of options which has acquired over the period and experienced gained from delivering varied size and scale of projects globally.
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24x7
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IVR
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Technology
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Process
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Integration
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Efficiency
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Customer Delight