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Effortless IT Management Starts Here.

Overview

Simplify IT, Maximize Efficiency

Managing a business comes with enough challenges—IT problems shouldn’t be one of them. At Sattrix, we specialize in Managed Help Desk Services designed to simplify your IT operations and ensure seamless workflows. From resolving technical issues to supporting your team with everyday IT tasks, we provide expert assistance to keep your business running smoothly without unnecessary interruptions.

Now available in Malaysia, our services provide round-the-clock IT support that helps your team stay focused and productive. Whether it's troubleshooting software errors, managing hardware concerns, or answering technical queries, we’re here to make IT support simple, reliable, and stress-free. Our dedicated team works tirelessly to ensure your IT systems are always operational, minimizing downtime and maximizing efficiency.

What sets us apart is our focus on proactive management. We don’t just resolve issues; we identify and address potential problems before they occur, ensuring uninterrupted operations. With fast response times and tailored solutions, we adapt to the unique needs of your business, giving you the confidence to tackle bigger challenges.

With Sattrix by your side, you can say goodbye to IT hassles and focus on what truly matters—growing your business, achieving your goals, and driving innovation without technical roadblocks holding you back.

Get in touch today.

Discover how our tailored help desk solutions can drive your business forward.

Get Started Today
Fast. Reliable. Hassle-Free IT Support

How It Works

Our Managed Help Desk Services are designed to make IT support simple, efficient, and hassle-free, ensuring your business stays up and running without interruption.

Reach Out to Us

Whether it’s a technical issue or a routine query, your team can contact us easily via phone, email, or chat.

Quick Assessment

Our help desk professionals analyze the issue to understand the root cause and determine the best solution—quickly and efficiently.

Expert Resolution

For common issues, we provide immediate fixes. For complex problems, our experts dive deeper, coordinating with other IT teams if needed, to resolve the issue effectively.

Proactive Monitoring

Beyond solving issues, we monitor your IT systems continuously to spot and address potential problems before they escalate.

Detailed Reporting

We keep you in the loop with regular updates and detailed reports, ensuring transparency and insights into your IT performance.

Let's discuss your cybersecurity needs.

Discover how our Managed Help Desk Services can enhance your productivity and security.

Book a Consultation
Fast, Tailored IT Support That Keeps You Moving Forward

Key Benefits

We provide fast, reliable, and customized IT support to ensure your business stays productive and free from tech disruptions.

Instant IT Resolutions, Anytime

With our 24/7 support, your business never faces delays. Whether it's early morning or late at night, we’re always ready to help you resolve IT issues quickly.

Zero IT Disruptions

Our proactive approach means problems are solved before they even reach your team, minimizing downtime and keeping your operations running at full speed.

Tailored Support for Your Business

We don’t take a one-size-fits-all approach. Our help desk services are customized to fit your unique business needs, providing the right level of support when you need it most.

Less Stress, More Focus

With Sattrix handling your IT needs, your team can focus on what they do best—growing your business—without getting bogged down by technical problems.

Fast Track to Solutions

We don’t waste time. Whether it's a small hiccup or a larger challenge, our team is trained to quickly assess, resolve, and move on to ensure you stay productive.

Scalable & Flexible Support

As your business expands, so do we. Our services scale with your company’s growth, ensuring you never have to worry about outgrowing your IT support.

Optimize your IT operations today.

Our team is ready to deliver solutions that keep your business running smoothly.

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Mapping Solutions Together

Managed Helpdesk Services Overlap

At Sattrix, we integrate our Managed Help Desk Services with a wide range of specialized solutions to give you comprehensive, seamless IT support. There are four services that work together to transform your business:

SOC & IT Infrastructure Support

Our SOC monitors your systems for threats while IT infrastructure support ensures smooth, uninterrupted operations.

MDR & Vulnerability Management

We actively detect threats and address vulnerabilities, keeping your systems secure and compliant with industry standards.

Compliance & Consulting

Our experts guide you through compliance requirements, helping you avoid penalties and stay aligned with regulations.

SOAR & Helpdesk Automation

Automate tasks and responses to security incidents, speeding up resolutions and improving efficiency.

Trusted by Many

What Our Clients Say

Sattrix keeps our systems secure, allowing us to grow

Since we started working with Sattrix, our cybersecurity has improved so much. Their custom solutions and reliable support make a huge difference to our business. We feel safer and more confident knowing Sattrix is always keeping an eye on our systems.

Michael Wong, IT Director, Manufacturing Industry

Sattrix makes compliance simple and stress-free

Before Sattrix, staying compliant was a struggle for us. Their team made everything straightforward and stress-free. Now, we stay secure and meet all regulations without worry. Their expertise has been a game changer for our bank.

Anita Desai, Compliance Manager, Banking Sector

With Sattrix, we're always ahead in IT security

Sattrix isn’t just a service provider; they’re part of our team. Their seamless support for our IT infrastructure has been amazing. They catch potential issues early and help us stay ahead of the game. We’re really glad we chose them.

David Clark, CIO, Healthcare Services

Sattrix handles our security, so we can focus on growth

Running an e-commerce business means security has to be top-notch, and Sattrix delivers on that. Their managed services let us focus on growing our business without worrying about cyber threats. They’ve made our operations smoother and safer.

Jennifer Lee, CEO, E-commerce Sector

End-to-End IT Support for Every Challenge

What We Offer

At Sattrix, our Managed Help Desk Services are designed to provide your business with hassle-free IT support, ensuring smooth operations at all times.

24/7 IT Support

Access expert assistance at any time of day, whenever an issue arises. Our team is always available to address and resolve your IT challenges quickly.

Proactive Monitoring & Maintenance

We don’t just fix problems—we prevent them. Our team continuously monitors your systems, spotting potential issues before they disrupt your business.

Expert Troubleshooting & Resolution

From software glitches to network issues, our experienced technicians provide quick and effective solutions, ensuring minimal downtime.

Remote and On-Site Support

Whether you need immediate remote assistance or on-site support for more complex issues, we have you covered. We’re flexible to meet your needs wherever you are.

Dedicated Account Manager

For personalized service, we assign a dedicated account manager who understands your unique business needs and coordinates the right IT solutions for you.

Clear Reporting & Insights

Stay informed with regular updates and detailed reports, so you always know the health of your IT systems and the status of any ongoing issues.

Let's discuss your cybersecurity needs.

Reach out now and see how our Managed Help Desk Services can simplify your IT challenges and boost productivity.

Start Your IT Assessment
Team

Leadership Team

Balaji Subramaniam - Head of Global Sales & Strategy

Balaji Subramaniam

Head - Global Sales & Strategy

Balaji Subramaniam is a seasoned professional having an experience of over 27 years into Networking and Cybersecurity. He is currently the Head of Sales and Strategy at Sattrix Group, where he leads the global sales team for Sattrix Group. He previously worked as the Head of Cybersecurity Business at NTT India and held leadership positions at GE and Cisco. Balaji is an engineering graduate and holds a diploma in Strategic Leadership from Bharathiar University and Nanyang Business School Singapore.

Bhavik Patel - Regional Head in India

Bhavik Patel

Regional Head - India

Bhavik Patel is the Regional Head of India at Sattrix Group, with a wealth of experience in the computer and network Security industry. He is a skilled professional in organizational operations, network and system administration, firewalls, SIEM, customer service and sales, and information security. With a strong engineering background in hardware and networking, he has demonstrated his abilities in managing and leading teams and driving business growth.

Mohan Madwachar - Country Manager in Sales Department

Mohan Madwachar

Country Manager – Sales

Mohan is an experienced IT professional who has worked in leadership roles for renowned organizations for over 30 years. He is a public speaker, trainer, and published author, with experience delivering projects in more than 15 countries. Mohan's area of expertise lies in managing complex Network and Cybersecurity projects. He has designed, implemented, and managed several Critical National Infrastructure (CNI) projects. Mohan has over 5000 followers on LinkedIn, where he is known for his insightful commentary on the challenges facing the IT industry.

Mohan Madwachar - Country Manager in Sales Department

Samer El Bsawmaii

Sales Head – Middle East

Mr. Samer El Bsawmaii, Sales Head for the Middle East at Sattrix, brings 17 years of expertise in B2B/B2C sales, channel management, and business expansion, including 7 years focused on growth strategy. With a strong background in distribution and OEM sales, Samer has collaborated with industry leaders like MDS and Matrix42. He excels in managing the full product lifecycle and has a proven track record of driving cost savings, efficiencies, and revenue growth. Samer is key to expanding Sattrix’s footprint and fostering strategic partnerships across the Middle East.

Dev Khatwa - Sr. Manager Operations

Dev Khatwa

Head of Operations & Compliance

Dev Khatwa is the Compliance Head at Sattrix having an experience of over 8 years. He is responsible for establishing compliance standards and implementing effective procedures throughout the organization. Dev ensures operational policies are in place and well understood by all employees. He also works towards operational excellence, process automation, and continuous enhancement in service delivery, making him an integral part of the Sattrix Group.

Rina Kumari - Company Secretary

Rina Kumari

Company Secretary

Rina Kumari is a Company Secretary and corporate governance expert with a master's in commerce and a law degree from I M Nanavati Law College. With specialized certifications in Accountancy & Taxation, and Investment Banking, Rina's expertise spans from startups to HR operations, including intellectual property. Her passion for continuous learning and ability to bridge the gap between law, finance, and business make her an excellent addition to our team.

Achievement

Our Awards & Recognition

Emerging Company of the Year 2020-21
Best PS Partner 2022 Recognized By Splunk
Digital Industry Awards 2018
Best Emerging Technology of the Year 2018
Get Answers to

Frequently Asked Questions

IT support services that handle your business’s technical issues, troubleshooting, and system management, ensuring smooth operations 24/7.

It reduces downtime, resolves issues quickly, and lets your team focus on their work without IT disruptions.

We resolve software, hardware, network, and performance issues, plus general IT support and troubleshooting.

We aim for immediate fixes on common issues and quick resolution for more complex problems.

Yes, we provide round-the-clock support for your business, no matter the time.

Yes, we provide remote support to ensure your entire team gets the assistance they need.

You can reach us via phone, email, or live chat.

Yes, we offer on-site support for more complex issues that require a technician’s presence.

We follow best practices in data security, including encryption and secure access, ensuring your systems are safe from threats.

Yes, our services are scalable and can adapt to your business’s changing needs.

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